Home » FAQ

FAQ

Do you run by appointment?

Yes, our consultations run on a 15 – 20 minute appointment basis in an endeavour to save your valuable time in the waiting room and to minimise stress for your pet.

However if you have an emergency for your pet you will be seen as soon as possible so please call us to let us know you are on your way and we will have a team of nurses waiting to triage your pet when you arrive.

How do you find us?

We are located at 469 Great Western Hwy, Wentworthville NSW 2145. When heading west on the Great Western Highway towards Penrith, cross the Cumberland Highway and we are on the left, just 250m after McDonald’s. We have excellent off street parking.

What are your opening hours?

Monday to Friday 8am – 8pm, Saturday 8am – 2pm, Sunday and Public Holidays 8am – 12pm
We are open every day of the year except Christmas Day and New Year’s Day.

Who do I call if my animal is unwell when you are closed?

There are several good emergency/ after hours hospitals that we recommend you call if your animal needs to be seen after hours.

These are the Small Animal Specialist Hospital (SASH) in North Ryde (ph 9889 0289) and the Animal Referral Hospital at Homebush (ph 9764 5216) and Baulkham Hills (ph 9639 7744).

How do I make an appointment?

The best way to make an appointment is by calling our receptionists on 02 9631 9322. Online booking for appointments will be coming soon.

What payment methods are accepted?

We accept cash, EFTPOS, Mastercard, Visa, Gem Visa and VetPay. Unfortunately we cannot accept personal cheques or American Express.

Can I chose which veterinarian I can see?

We do our best to accommodate which veterinarian you would like to see. Please inform the receptionist when booking your appointment if there is a specific veterinarian you would like to see.

How long is the consultation?

Most consultations will run for 15-20 minutes. For new puppy and kitten vaccinations we put aside 30 minutes to ensure that we are able to spend time with you and ensure you puppy or kitten is receiving the care they need.

Acupuncture, Chinese herbal medicine and Trigger Point Therapy consultations will take 30 – 45 minutes.

My pet is having surgery, what do I need to know?

Prior to surgery we advise that your dog or cat be fasted for at least 8 hours. This reduces the risk of vomiting and aspiration problems during the anaesthetic period.

  • We recommend that your pet be fed no later than 8pm the night before surgery is scheduled and that any remaining food is removed.
  • Access to water should however be available at all times

Fasting does not apply to rabbits, guinea pigs, other small mammals or birds.

  • We usually require your pet to be admitted to the hospital on the morning of surgery between 8am and 10am unless otherwise arranged. If this is not possible we can admit your pet between 4pm and 8pm on the evening before the scheduled surgery day at no extra cost.
  • Please allow approx 10 mins for the admission procedure as this allows us to discuss any questions or concerns with you before leaving your pet for the day. We also need to confirm correct contact details with you as it is very important that you are contactable at all times during your pet’s stay.
  • For your pet’s own benefit we require that they be up to date with their annual vaccination prior to admission.
  • If your pet has had any prior problems with anaesthesia or allergies to any medications, please let us know.
  • Most animals are able to go home between 4 and 8pm on the day of surgery unless they require ongoing care (ie with complicated soft tissue or orthopaedic surgeries that require in hospital post operative care). We will fully inform you prior to the procedure if we think this will be the case. Please call us at 4pm to see how your pet is progressing. In some cases where we have concerns or pets are particularly old or frail we may recommend that they stay with us overnight for monitoring.

We offer and recommend pre-anaesthetic testing prior to anaesthesia. If elected we run a simple blood and urinalysis on your pet to give us valuable information regarding their health prior to any procedures. This can sometimes change the course of treatment or medications used and can alert us to any underlying disease processes that may also need to be addressed.

We place every animal on intravenous fluids (IVF) when undergoing anaesthesia. This supports their blood pressure during anaesthesia protecting vital organs any damage due to reduced blood flow. Patients given IVF have a significantly better and faster recovery rate from anaesthesia and surgery than those who aren’t.